COVID-19 UPDATES

*** UPDATE 24 MAY, 2020 ***

Hello customers,

Starting Wednesday, May 27th, TO & FRO Activewear™ will be opening our retail store under reduced hours. Our new hours will be Mondays, Wednesdays, and Fridays from 10:00 AM to 4:00 PM, and Saturdays from 11:00 AM to 3:00 PM. We do intend to expand our operating hours as it becomes safer to have larger amounts of shoppers in our store.

Per Michigan Executive Order No. 2020-96, customers currently have to schedule an appointment to shop during our store hours. While scheduling an appointment in advance is highly encouraged, customers may swing by the store during operating hours to see if an appointment is available. Curbside pickup and porch delivery are still available.

Only 10 people are allowed in our store at a time. While customers are not required to wear masks, it is highly encouraged. Please join us at a later date if you or your guest might be under the weather.

We want to ensure the health and safety of our customers are not compromised while open. Our employees will be wearing masks while customers are present, and hand sanitizer is readily available. Employees will also be checking their temperature prior to working. We will be sanitizing the store both in-between appointments and after opening hours in accordance with state guidelines.

During this outbreak, we discourage bringing children into the store as communal toys are temporarily unavailable. If you bring your children, we ask that the child stays under direct supervision with the guardian/parent at all times.

To schedule an appointment, please use our Calendrly app. Each guest (including children) must have their own appointment to help us account to help us maintain and plan in-store capacity. Please cancel or reschedule your appointment through Calendrly if you cannot make your appointment.

Appointment Scheduling:
https://calendly.com/tofroshop/shopping/

Temporary Store Hours:

  • Mondays, Wednesdays, and Fridays - 10:00 AM to 4:00 PM
  • Saturdays - 11:00 AM to 3:00 PM

Additional Notes:

  • Cash payments are temporarily unavailable. Please use Apple pay or credit/debit card.
  • Walk-in appointments can be accommodated if there is an appointment available.
  • 20% purchases over $100+ (pre-tax) will still be honored until the stay at home order is lifted.
  • E-commerce gift cards can be transferred to store gift cards.
  • New product will continue to be uploaded and available via e-commerce to those who choose to shop from home.
  • Curbside pickup is available during operating hours for e-commerce orders. If you receive an email or text that your order is ready, you may pick it up at your earliest convenience when we are open.
  • Porch delivery will continue to be available for e-commerce orders over $50+ within 10 miles of our retail location. At checkout, please select shipping and enter your address. There will be a free delivery option if you are within the radius. Please allow up to 48 hours for delivery.

Thank you so much for your support while we were closed. We can't wait to see you soon!

Sincerely,

Carrie Papke,
Owner and Founder
TO & FRO Activewear™

*** UPDATE 19 MARCH, 2020 ***

Hello customers,

Starting Saturday, March 21st, TO & FRO Activewear™ will be temporarily closing our retail store to help mitigate the spread of COVID-19 within the community. This has been a very difficult decision as it is a decision that will knowingly affect my employees' livelihood. 

We will be open tomorrow, March 20th, from 12 - 5 PM to allow our staff to finish with our inventory counts and assist with any last-minute walk-ins.

Our re-open date will be announced in the near future as we get a better handle of the current situation. We are hoping to re-open by early April but will dictate our decision using guidance from the government and the overall safety of our community.

Please keep us and other small businesses in your hearts as we stand together as one. Try to support local and small whenever possible. Our e-commerce will continue to be available and will have other shopping options as well. We also have some fun online engagement planned for our social media channels.

Keep spreading love and positivity during these bleak times. This isn't a forever goodbye...we will see you soon.

Stay healthy and safe - we love you all.

Sincerely,


Carrie Papke,
Owner and Founder
TO & FRO Activewear™


*** UPDATE 16 March, 2020 ***

Hello customers,

We are committed to maintaining our store’s high level of cleanliness with growing concerns of COVID-19.

Using CDC guidance, we currently disinfect our space and clothes routinely throughout the day. Our countertops, credit card terminals, fitting rooms, bathrooms, doorways, and knobs are sanitized after every use. We have hand sanitizer located at our checkout and antibacterial hand soap in our bathroom. Floors are being cleaned with disinfectant wash, and furniture and clothing are treated with disinfectant spray.

If you are sick, we request that you choose to visit us at a later date.

Employees who think they might be sick are not permitted to work in our store. They must wash or sanitize their hands any time they leave the store, use the bathroom, consume food, or touch their face.

Cash transactions are temporarily suspended this time.

We have spoken to our insurance agency, and we want to make it known that businesses that are forced to close due to COVID-19 will not be covered by insurance. Government assistance is unlikely and will not exempt us from rent, bills, and payroll regardless of being open or closed. The best-case scenario we can hope for is a loan that will add to our growing debt as foot traffic declines. Please think of us and other small businesses and choose local when possible.

We want to thank you for being valued customers. Every decision is difficult to make, but we want to keep our business alive as best as we can while keeping our employees and customers healthy. Our e-commerce is always open, and we can fulfill special requests as best as we can through Instagram messenger.

We will have 20% off both in-store and online purchases greater $100. Free shipping for domestic online orders over $50. In-store or curbside pickup is also available.

Here’s to everyone’s health and wellness.

Sincerely,


Carrie Papke,
Owner and Founder
TO & FRO Activewear™